Privacy Policy

Introduction

At V&Y Flowers, your privacy matters. We are a London-based flower shop dedicated to delivering beautiful floral arrangements and providing excellent customer service. This Privacy Policy explains how we collect, store, and use your personal information when you place an order or contact us.

What Information We Collect

When you place an order or get in touch with us, we may collect the following information:

How We Use Your Information

We use your information strictly to:

All delivery information is sent directly to our email: vyflowers.contact@gmail.com and is used solely for fulfilling your request.

Who Has Access

Your personal data is never shared with third parties, affiliates, or marketing partners. Only the V&Y Flowers team has access to your name, email, phone number, and delivery details, and only for the purpose of completing your order.

How Your Data Is Stored

All information is stored securely and accessed only by authorised staff. We do not use automated marketing, and we do not store sensitive information beyond what’s necessary to fulfill your delivery.

SMS and Email Communication

We may send you an email or call/text you regarding your delivery or if we have any questions about your order. You will not receive any promotional messages unless you specifically request them.

Example Message

"Hi [Your Name], your flower delivery from V&Y Flowers is on the way and should arrive within the next hour. Thank you!"

Opting Out

If you do not wish to receive communication via text or email (aside from order-related updates), simply let us know in your message or order notes.

Your Rights

You can contact us at any time to:

Contact Us

For any delivery-related questions or privacy concerns, please don’t hesitate to get in touch. We’re here to help.